We do not accept refunds or exchanges. All of our items are custom made, certified recondition or vintage as is. 

Overview

Farmhouse Nook sells custom, vintage and upcycled products. We recondition antique, vintage and pre-loved furniture in a variety of techniques from restoration to repurposed. As no piece of furniture is in new condition, there may be minor imperfections consistent with age.

No two pieces of furniture are identical. We have and will replicate previous custom pieces, however there will be minor differences as we are mimicking a look with a completely different piece of furniture.

All of our upcycled products like or shelves for example are made from left over or eliminated material from custom furniture. The pieces are unique and limited production just as with custom furniture.

All of our hardware is vintage or left over from previous custom orders. As such these items are limited in stock quantities and are not replenished once sold out.

Our products are sold in an as is condition. Please make sure to view all photos and angles of the product for condition. Any character accents to custom items will be listed in the description and well photographed.

Unfortunately do to the nature of our products we do not offer returns or exchanges. We ask that you carefully view all images and descriptions prior to purchase. If there are any questions, please contact us prior to purchase.

Refunds

Do you accept refunds?

No, unfortunately we sell custom, made to order or as is vintage merchandise.

Can I cancel my custom order?

No. Under normal circumstances we do not cancel orders. However, if the client is adamant, we will cancel the order process a refund for 50% of the full listing price. The full amount IS NOT refundable.

Custom furniture is tailored to the individual requesting the piece. All furniture and/or materials for furniture are purchased with a specific buyer in mind.

Please keep in mind we function as any large scale business. Time is money!
If the client persists with a cancelation request once custom work has begun the refund will reflect labor costs.
* The labor will be deducted from the remaining 50% of the refundable amount.
Again time is money. It takes time to source furniture pieces, design, purchase materials, break down, refinish, and arrange shipping. It’s nothing personal, it’s business and businesses have to compensate the staff for their labor.

Can I cancel parcel order?

We do not process cancelations. We use a third party to process payments. All payments are encrypted and processed through the third party. We do not have access to transaction payment information. We do not store or use information provided at checkout.

Farmhouse Nook can not cancel an order for ready to ship furniture. The freight carrier receives payment upon scheduling pick-up and/or delivery. Please be sure you are ready to commit prior to purchase.

Ready to ship furniture is listed as complete and details of the work are listed in the description box on the listing. If the furniture does not need work or the buyer did not contact Farmhouse Nook prior to purchase requesting work for the specific piece of furniture, it is deemed ready to ship.

Exchanges

Unfortunately we cannot process exchanges. All of our merchandise is custom, one of a kind and limited in stock quantities. We do not partner with any shippers; we simply purchase shipping from them. We are not responsible for loss or damage that occurs during shipping.

We purchase basic uninsured shipping services from parcel and freight shippers. We advise all clients to purchase shipping insurance to ensure that their funds are replaced in the rare event furniture is lost or damaged in shipping.

Need help?

Contact us at farmhousenook@gmail.com for questions related to refunds and returns.